Returns & Exchanges Policy
At Fortify Sports, we strive to ensure that you are completely satisfied with your purchase. Please review our returns and exchanges policy below for more details.
Returns
- Refunds will be issued for all merchandise returned in its original, unused condition within 15 days of the delivery date.
- Refunds will be processed back to the original form of payment.
- Shipping and handling costs are non-refundable unless the item was shipped incorrectly or damaged upon arrival.
- Refunds will cover the cost of the item plus any applicable sales tax.
Exchanges
- You may exchange any item for another product. If the price of the new item is higher, you will be required to pay the difference.
- Customers are responsible for paying all freight and transport charges for items they wish to return or exchange.
- A 25% restocking fee applies to all exchanges.
Custom Orders
- Custom orders are made specifically for you and cannot be resold. As such, custom orders are non-refundable.
- If there is an issue with your custom order, we will do our best to resolve it to your satisfaction.
Incorrect Orders or Damaged Products
- If you receive an incorrect order or a damaged product, we will replace the item or accept a return for a full refund, including shipping costs.
Payment
- All refunds will be credited to the original form of payment used at the time of purchase.
Shipping and Delivery Policy
Fortify Sports offers both domestic and international shipping. Shipping times and costs are calculated at checkout based on your location and the items you are purchasing. For more detailed information about shipping policies, please visit our Shipping and Delivery Policy page or contact our customer service team.